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Age concern insurance travel
Travel Insurance for over 50s
Relax. knowing you’re covered
Lines are open Monday – Friday 9am-5pm
- 24-hour emergency medical assistance
- Cover for pre-existing medical conditions wherever possible**
- Free cover for children under 18***
- Emergency medical expenses up to £10 million
- No admin fees to pay if you change your policy
- Cover for loss of deposit & cancellation charges
Age Co Over 50s Travel Insurance
Additional benefits include:
- Cover for financial failure of the travel or accommodation provider
- Cover for medical equipment against loss, theft or damage§
- Personal belongings cover
- Free Pre-Travel Line for advice on visas, passports, inoculations, bank opening hours, local holidays, motoring restrictions and other queries
- Special discounts for groups of ten or more adults travelling within the UK
§ This includes walking frames and wheelchairs, whether owned or on loan.
Your cover options
Other options available:
- Groups – special discounts are available for groups of ten or more adults travelling together in the United Kingdom and insured under the same policy.
- Winter sports cover – can be added for an extra cost to your premium to a Single Trip policy, and is included automatically up to 17 days under the Annual Multi-trip policy.
- Do you want to remove the excess? It will add a small extra cost to your premium, but it means you won’t need to pay the first portion of any claim you may make.
If your trip is cancelled
Paid excursion ( If your trip is cancelled) Additional expenses if your carer is taken ill
Delay (not UK & channel Island trips)
£20 per 8 hours (up to £100)
£75 (£150 per family)
£25 (£50 per family)
£15,000 £25,000 £25,000
£300 £600 in total £500 £1,000 in total (£500)
Winter sports cover
Winter sports equipment
Hired equipment (as part of your trip)
Cover for pre-existing medical conditions
As an older person seeking out travel insurance, you may be concerned as to whether you are able to get cover if you have any pre-existing medical conditions. We offer specialised cover for the over 50s, with no upper age limits, and provide insurance for pre-existing medical conditions wherever possible††.
Many people suffer from pre-existing medical conditions, such as high cholesterol, high blood pressure, diabetes, osteoarthritis or asthma. Pre-existing cover is designed to ensure that your costs will be covered should you fall ill whilst travelling.
Travel insurance for pre-existing medical conditions is specialist cover for older travellers with a history of illness. It’s different to standard travel insurance which only usually covers you against medical emergencies.
Frequently Asked Questions
What are the impacts of a ‘no-deal’ Brexit for Age Co customers?
Will I get my money back if my travel or accommodation provider goes out of business?
Your policy covers you for the failure of the travel or accommodation provider where there is no other protection or recovery available to you (such as a bond or protection under a credit card).
I am travelling abroad and suffer from a pre-exisiting medical condition – should I tell anyone when I apply for cover?
Yes, this is very important, whether you’re taking out cover for a Single Trip policy or an Annual Multi-trip policy. If you are travelling outside of the United Kingdom and answer ‘Yes’ to the medical declaration on page 4 of the Policy booklet, you must declare all medical conditions before taking out or renewing your policy. If you have an Annual Multi-trip policy, you must call Ageas on 0345 128 8008‡‡‡ if there is a change in your health during the policy year, and you answered ‘Yes’ to any of the medical declaration questions.
Will Age Co Travel Insurance accept everyone as a customer?
Some travellers have medical conditions that simply cannot be covered by the standard Age UK Travel Insurance policy. In those cases you may be referred to a broker, P. J. Hayman & Co. Limited, which operates a scheme called ‘Free Spirit’ that may be able to help provide cover for you.
My friend was coming on holiday with us but has now dropped out. Can they have their premium refunded?
No, cover includes cancellation charges and for that reason it has to start on the date of issue, not on the date the holiday starts. Your friend has already, in effect, used some of their cover when booking the holiday.
If I take out this travel insurance, will it be like having private medical cover abroad?
No, travel insurance and private medical insurance are different things. Travel cover will look after emergency expenses if you are injured or ill abroad, but not the wide range of treatment expected with medical insurance.
What if I change my mind?
You may cancel your policy within 14 days and receive a full refund. No refund of premium is available after the 14-day period, or if a claim has been or will be made. A refund of premium is only available for a Single Trip Policy if the period from the date of issue of the policy to your scheduled return date home is greater than 28 days. See the Policy booklet for more details.
Why buy travel insurance? What are the risks of not buying the right cover?
The Foreign & Commonwealth Office provides essential and very practical advice about travel and travel insurance, it is very clear – ‘Don’t leave home without it’. Surprisingly, many people do, yet the cost of even routine medical treatment abroad can be extremely expensive. Without appropriate travel insurance, medical emergency costs while abroad could be incurred by the traveller.
I took out European Annual Multi-trip cover but now am planning to travel outside Europe. Do I need a whole new policy?
No, you have the option to upgrade the policy you have to include worldwide cover (subject to terms & conditions and underwriting criteria). You will, of course, need to pay the difference between the premiums for European and Worldwide policies.
What are the most common claims?
More than seven out of every ten claims are the result of medical issues that either lead to having to cancel a trip, or to needing medical attention abroad, and fewer than one of every ten claims is to do with baggage or money.
Where can I get more information on any other travel-related questions I might have?
More information can be obtained by contacting the Foreign & Commonwealth Office Website: www.fco.gov.uk
Why can’t my Annual Multi-trip cover start just before I take my next trip?
Your cover includes loss of deposit and cancellation charges, so it’s essential you already have the cover in place when you book and pay your deposit.
Get in touch
Get started online
Call for free
Lines are open Mon – Fri 9am to 5pm. Calls may be recorded.
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Age UK Enterprises are always committed to providing good customer service. If you buy a product from Age UK Enterprises, you may be contacted by our partners Feefo on our behalf to find out about your buying experience.
§§Hospital benefit is payable at £25 per day (up to £500). This is increased to £100 per day (up to £2,500) if your treatment is received in a state hospital which accepts your European Health Insurance Card and your treatment is under the reciprocal arrangements that exist in the following countries: Balearics, Canary Islands, Southern Cyprus, Greece, Malta or Spain.
††The sum insured is for each insured person per trip and is the most that you can claim under the section of the policy document. Other lower limits may apply. These are shown under the appropriate sections of the policy
Age UK Enterprises Limited trades under the trading name Age Co Insurance Services. Age UK Enterprises Limited is a trading subsidiary company of Age UK (registered charity, no. 1128267) and donates its net profits to Age UK. Products offered by Age Co Insurance Services are arranged by Age UK Enterprises Limited and arranged and administered by Ageas Retail Limited, both of which are authorised and regulated by the Financial Conduct Authority. Ageas Retail Limited Registered office: Ageas House, Hampshire Corporate Park, Templars Way, Eastleigh, Hampshire, SO53 3YA. Registered in England and Wales 1324965. FS Register number: 312468. Age UK Enterprises Limited Registered office: Tavis House, 1-6 Tavistock Square, London, WC1H 9NA. Registered in England and Wales 3156159. FS Register number: 311438.
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