Finance

Sep 10 2017

Ohio Mutual Insurance Group Review – Complaints #high #risk #car #insurance

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Ohio Mutual Insurance Group Review

Since the turn of the 20th century, Ohio Mutual has been protecting Midwesterners against unforeseen risks. Today, they cover seven states with personal, business, and farm insurance products.

Ohio Mutual Summary

Ohio Mutual was founded in 1901 as the Ohio Mutual Tornado, Cyclone, and Windstorm Insurance Association. As the name implies, the company offered insurance to protect against common natural disasters in the Midwest.

In 2010, the company acquired Casco Indemnity. which expanded their operations into New England. Today, they write insurance products in seven states: Ohio, Indiana, Connecticut, Rhode Island, Maine, New Hampshire, and Vermont. They remain a mutual company, meaning they are owned by their policyholders.

Ohio Mutual writes both auto insurance and homeowner’s insurance for individuals, as well as business and farm insurance. Not all products are available in all of the states they cover, however.

Ohio Mutual sells its products through local independent agents in all seven states, and doesn’t offer online quoting at this time. They remain headquartered in Bucyrus, Ohio. with an office in Maine as well since the New England expansion.

Best Auto & Home Insurance Company

Insurance Products

Ohio Mutual writes basic personal insurance products as well as package policies for businesses and farm owners.

Auto Insurance

Ohio Mutual writes auto insurance in all but one of the states they cover. Auto is not available in Indiana, where Ohio Mutual only provides business insurance.

Policies offer all of the most common coverage, including liability. collision. and comprehensive. However, the company also offers more unique coverage options such as stereo equipment and media coverage, trip interruption, transportation costs, and new car replacement.

Ohio Mutual also offers a range of discounts including senior driver, good student, and multi-policy. The program offers some good options, but overall it is a fairly basic auto insurance policy.

Home Insurance

Homeowner’s is available in five of the seven covered states; it is not available in Indiana or Connecticut.

Ohio Mutual’s homeowner’s insurance program is also relatively basic, although, they do have several add-on options to expand the coverage. Basic coverage protects against a variety of perils and covers structure, personal property, and liability.

Optional coverage includes:

  • Identity Theft
  • Guaranteed replacement cost
  • Personal property replacement cost, as well as riders for high-value items
  • Sewer and water back-up
  • Earthquake insurance
  • Seasonal residence liability coverage

Ohio Mutual’s Town and Country Program is a special policy designed to provide coverage for a main residence as well as a seasonal residence or rental property in one. There are also options to cover farming liability and other risks under the same policy.

Additional Products

Business Insurance

Available in all seven covered states, business insurance is sold in separate or package policies.

Coverage options include:

  • Property
  • General Liability
  • Inland Marine
  • Commercial Auto

Businessowner’s package policies are available as well as special packages for artisans. There are also special multi-peril packages available.

Farm Insurance

Farm insurance is sold only in Ohio, and covers small and large farming operations. They offer a farmowner’s package policy that covers the farm dwelling, additional structures, and equipment under one policy.

There are a variety of coverage benefits that are designed for the particular risks of farms. These benefits include equine coverage, milk contamination coverage, and several discounts and add-ons available.

Ohio Mutual Rates

Ohio Mutual doesn’t offer online quoting, nor do they provide coverage in our usual comparison states, so we are unable to provide a rate comparison.

As a regional insurer working through independent agents, Ohio Mutual is not likely to have the lowest rates around. Companies like this rely more on reputation and service than low rates to get and keep their customer base. Although they may be somewhat competitive with companies on the same level, particularly for low-risk policyholders who qualify for multiple discounts, they are unlikely to be on par with major national direct-buy companies.

Claims

Ohio Mutual offers a 24-hour toll-free claims line: 1-888-895-7725 for policyholders to report claims. Claims can also be reported to an agent during regular business hours.

There is no option to report a claim online, which is not surprising for a smaller, regional insurance company.

Claims can be tracked by calling a different toll-free number: 1-800-686-3011

There are two claims offices – one is located in Ohio and the other in Maine, with field adjusters available throughout all seven covered states. Field adjusters inspect property damage, while specific auto adjusters provide claims service for auto claims.

Ohio Mutual allows policyholders to provide feedback on their claims service through a claims survey found on the company’s website.

Consumer Research and Complaints

Ohio Mutual has been BBB accredited since 2010. They currently have an A+ rating with only 12 complaints registered in the past three years. Only five of those complaints were closed in the past 12 months. Those are very low numbers for a multi-state regional insurer.

There are a small number of reviews of the company throughout the internet, most of them negative, with complaints about poor or slow claims service being the main issue. However, positive reviews have also been posted and worth noting since positive reviews for insurance companies are somewhat rare.

Overall, there are a small number of complaints and nothing in the complaints that raises major concern. Ohio Mutual appears to have a fairly solid reputation.

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