#midwestern auto group
I ve been going to MAG for 20 years; they re on my speed dial. Never bought a car here, but I use the service or, more often, the parts… Read More
I ve been going to MAG for 20 years; they re on my speed dial. Never bought a car here, but I use the service or, more often, the parts departments. I m a mix of amused and embarrassed when I bring my little VW here with all the fancy Porsches. They do a good job, though.
At the end of march, I purchased the car of the year 2015 GTI. Long story short, I took the car back because they never removed the… Read More
At the end of march, I purchased the car of the year 2015 GTI. Long story short, I took the car back because they never removed the suspension shipping holds, that resulted in a pounding ride, essentially the car had no suspension.
Then my driver s assistance package failed. I took it in waited 4 hrs and was told I would have to bring it back, was charged 50$ for my time.
Dropped car off following Monday, they had it for four days and accused me of wrecking the car. A piece of the front valence was loose and they said they needed to recalibrate the sensors. I of course, blamed the lack of suspension for any damage, due to the fact every time my car was on less than even pavement I thought wheels were going to crash into the cock pit. MAG refused any responsibility. So they recalibrated it popped the valence back into place and was charged another 250$.
I made it to Sawmill and Bethel and the problem comes back.
I drop it off for a fourth time, they had it for 2 weeks this time. They charge me 870$ for
2 small plastic pieces and full recalibration. All told 1200$ for a factory option that costs 695 new, on a car with 1500 miles on it that s only 3 months old.
To top it off the service manager Stan, was condescending, rude and in no way accommodating. There was no apology for the cost, time or quality of care. When I asked about the lengthy amount of time the vehicle was in their possession, i was told that I could have come and got it at anytime, despite the fact that no one advised me of this. His statement was that since the issue with the vehicle wasn t affecting the cars ability to drive, I should have known this. While I, was in no way, happy with the service from other employees, none of them were as rude and recalcitrant as the one in charge.
Tl:dr 1200$ and 3 weeks spent on a brand new car. And the customer service probably couldn t have been worse.