Jun 7 2018

IT Infrastructure Services, Management and Outsourcing

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IT Infrastructure Services, Management and Outsourcing

Generating Smart IT Infrastructure Impact

Genpact is a global IT infrastructure services provider that plans, designs and implements organizational IT strategies and manages mission-critical IT infrastructure for global clients. Genpact leverages its in-depth industry and technical knowledge and helps clients extract maximum value from their IT investments. The company delivers this by providing an IT Infrastructure management platform that is cost effective, reliable, and cutting edge.

  • Support for over 1 million end-users and monitoring of 400,000-plus infrastructure devices globally
  • Experience in diverse verticals: consumer banking and retail finance, insurance, manufacturing, information technology, healthcare, aerospace, media and broadcasting, and personal care
  • Comprehensive technology management platform that includes Genpact proprietary processes and tools
  • Best-of-breed vendors and alliances continuously drive down costs, reduce defects, and improve productivity
  • Flexible and customized solutions match specific customer needs
  • Global footprint and integrated on-, near-, and off-shore delivery network
  • 24/7 support in over 25 languages, guaranteeing standardized services for global businesses

Genpact’s IT services have incorporated automation, simplification, documentation and controls, quality support, and industrialized reviews into our operating model. This combines Six Sigma, Lean, and RCCA (root cause corrective action) methods to proactively eliminate defects in IT Infrastructure for continuous process improvement. Genpact’s relentless focus on quality, backed by the robust Genpact proprietary tools and methodologies, ensures our ability to:

  • Deliver better levels of service with a flexible, yet robust global delivery model
  • Improve infrastructure utilization
  • Increase infrastructure availability
  • Boost end-user satisfaction
  • Reduce Total Cost of Ownership for IT Infrastructure
  • Improve visibility for client technical environment
  • Maximize operational efficiency


Genpact’s end-to-end IT Infrastructure offerings include:

Database Managed Services

Genpact is a pioneer in the database services space, and has been providing database administration (DBA) services for more than a decade. Genpact manages more than 10,000 databases and 500 ERP environments from four global delivery centers. Genpact’s team of database administrators is proficient in Oracle, Microsoft SQL Server, My SQL, Sybase, and DB2 database technologies.

End User Computing

With the rich expertise that Genpact has gained over the last 14 years of providing end user computing Services, we have built strong competency and developed an IP that accelerates IT transformation by creating a mobile workspace and a responsive IT environment, thereby increasing the efficiency and effectiveness of services.


Knowing that globally expanding companies face many challenges in maintaining security and containing desktop management costs, Genpact has developed LeanDesk SM to provide centralized desktop operations, improve data integrity, and offer a standardized desktop computing environment.

Infrastructure Management Services

Genpact helps clients gain value from remote infrastructure management (RIM) engagements through its RIMnexgen SM approach. By providing 24/7 RIM services, we help organizations around the world stay competitive by reducing costs and downtime.

Application Production Support

Genpact helps our clients gain value from application production support (APS) engagements through our ShiftLeft SM approach, which enriches the subject matter expertise of domain specialists and pushes repeatable tasks towards automation.

IT Process Automation

According to the Gartner hype cycle, IT process automation (ITPA) is hugely underpenetrated, by roughly 15-20%, is the next big step for producing high impact, and will mature over the next five to ten years. Genpact aims to help its clients gain value in APS engagements and across the service stack through ITPA consulting and implementation.


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Genpact has been working with global companies for over 14 years, helping with the adoption of IT infrastructure for operational excellence. We do so by implementing best-in-class processes based on our heritage with Lean Six Sigma and Smart Enterprise Process (SEP SM ) methodologies. With experience in handling over 10 million incidents and supporting over 1 million users, Genpact effectively enforces process standardization, eliminates IT redundancy costs, increases automation, and eliminates system and process defects to provide measurable and positive business impact.

Insights from Genpact

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