#garber auto mall
by Donald W. on 09/24/2014
I purchase a 2013 Dodge Durango, January 2013 from Garber Auto Mall in Green Cove Springs, Florida. The General Sales Manager, not the car salesman’s, emailed me an offer, which I accepted. This is part of the offer that was a selling point, or in this case a buying point for me: plus any oilchanges you need. I told Garber Auto Mall General Sales Manager and the car salesman before I purchased the vehicle that I lived in Camden County, Georgia and that I did not want to drive that far for just oil changes. I was informed by the General Sales Manager and the car salesman that I would not have to return to Garber Auto Mall and that I could use another location closer to where I live to get the oil changes. I asked the General Sales Manager and the car salesman how another location would know about the agreement we made. The General Sales Manager and the car salesman stated that the information would be put into a computer system and when the other location look up my vehicle VIN number the information would be there. THAT WAS A LIE. Recently, I called and spoke to the General Sales Manager to inquire about the oil changes. I was later emailed by Garber Auto Mall General Sales Manager. I will honor the extra 4 oilchanges, even if they are done somewhere else, just send me the receipts. I refused. Then later Garber Auto Mall General Sales Manager emailed me after a few more email exchanges. I ( Garber Automall) will provide you with an Oilchange package for 10 free oilchanges at any Chrysler locations in the US. that is all we will honor in our agreement. Again I refused. And recently Garber Auto Mall General Sales Manager sent this message to me thru the Better Business Bureau. Garber Automall Chrysler will honor oil changes as needed at our location in Green Cove Springs or give the 10 we already mentioned at any Chyrsler dealership . Again I refused. None of these options was part of the original agreement. This inconsistency and constant changing of the agreement by Garber Auto Mall gives me great concern. My thoughts are, if this is happening to me, how many others has this happened to or is currently happening to. BUYERS BEWARE. Garber Auto Mall OVER PROMISE and UNDER DELIVER. Finally, I want to thank USAA Car Buying Service. If it weren’t for them I would never have met Garber Auto Mall.