Help Desk Software
Welcome to the home of an open source trouble ticket system . Use this CGI script on your web site for everything from bug tracking and customer support to project management and to-do lists. Creating a trouble ticket is now as easy as submitting a web form. The help desk software will care about assigning unique number to each service request and saving it to the database. Truly scalable solution: start with a plain text database, upgrade to the industry-strength MySQL or Microsoft SQL Server engine as your needs grow.
Say good-bye to mailto links and mail forms.
The “thank you for your interest” message is not enough today. Assure your customers that you have an established workflow and no question will go into a black hole. The Trouble Ticket Express software will automatically produce easy to follow instructions how to submit follow-up messages and monitor ticket progress. Then it will broadcast e-mail notifications to all service operators announcing new customer inquiry.
Note: The Trouble Ticket Express is downloadable software. To use it you must install the package on your web server. If you do not want installing software on your server or your hosting provider does not allow installing 3rd party programs, you may consider using Smart Answer – our cloud based customer service software . Smart Answer features trouble tickets, live help and embedded customer database. The system is deployed on a distributed failover cluster. Instant help desk activation with free trail.
Getting loads of inquiries? Need to answer them with a team of agents?
This is what the problem tracking software deals with. Have you ever happened to be writing an e-mail reply to a customer inquiry and when you have hit “send”, another member of your team has already dealt with the problem? It happens because conventional e-mail software does not support “group” mode. The Trouble Ticket Express solves the problem, as it requires claiming an ownership over a ticket, before ever starting to write an answer and ensures that no ticket belongs to more than one operator at once. It is like having shared mailbox with an advanced access control. Each e-mail message (or service ticket) has new attributes showing who is responsible and what is the current state.
Which help desk software package is right for you?
The help desk software comparison section provides side by side evaluation of 3 popular customer service packages.
Seeing is believing
Watch the trouble ticket system in action on our demo site.
Download the Operator Manual .
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Current version: 3.01 version log
- Web based. Work from anywhere, whether you are at your desk, on the road, or working from home, our trouble ticket software has the tools you need to access your customer service database. All of Trouble Ticket Express features can be accessed though a web browser on virtually any operating system.
Need more features?
Contact us for custom programming quote, or try our remotely hosted solution featuring an advanced web based help desk software
- Hosting account with CGI scripting enabled. Both Unix and Windows NT servers are fully supported.
Are you sure the Trouble Ticket Express email messages reach your customers? Are you sure your server is not blacklisted? Do not wait for your customers to tell you the truth, by the time the problem becomes patently obvious, it may be too late to remedy it. Get notified and act instantly the same day. Free trial available.