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Arise has Rewritten the Customer Care Playbook
The Arise platform-as-a-service (PaaS) enables on-demand customer management business process outsourcing (CM BPO) services, leveraging a network of micro call centers to exceptionally service your customer care needs through the channels they choose to interact. The benefits of providing an enhanced customer experience will ultimately add value to your brand image and, most importantly, your bottom line. Our PaaS reduces total costs through improving resource productivity and adding valuable flexibility for your operation to respond on-demand to more precisely match demand.
Our Approach to Service:
Understanding Your Values
Arise has changed the way you think about business process outsourcing. We take the time to get to know our clients, their industry, and their business drivers through an intensive discovery process to ensure 100% alignment on corporate objectives. When we form a unified goal through collaboration, your success becomes our success.
Improve Operational Efficiency.
Our award-winning scheduling system, Starmatic , works in intervals to maximize the efficiency and flexibility of your customer demand. With the Arise platform s ability to optimize network utilization, the result is a total reduced cost when servicing those customers.
360 Customer Care
We approach service delivery with a customer-first mentality to create the best possible customer experience, which in turn yields higher customer satisfaction and retention. Our crowdsourcing platform provides you with on-demand contact care of higher quality due to having a greater reach. This becomes evident in quantifiable improved results such as Customer Satisfaction (CSAT), Net Promoter (NPS), and Customer Effort (CES) scores.
The Next Generation of Customer Care
The Arise platform-as-a-service combined with our experience in call center outsourcing solutions is the future of the call center industry. It provides customer service on the customer s terms.