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251 Big Lots Consumer Reviews
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I was surprised at the fashionable items available at the sturdy. Most of the furniture, especially the couches and beds, looked and felt sturdy. They also had nice office furniture and accessories like pillows and mattress toppers.
I chose Big Lots to get my couch set because they had it in stock and it was inexpensive. And I was very happy with the variety of styles, color and material that was offered. The sales associates were very helpful in finding the product we wanted.
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Had to track down a “unicorn” for granddaughter’s Christmas. Big Lots on Sherman Way in N.H. CA provided me with the nicest employee I have ever come across. Nicole – she called 4 stores and found it for me. Her demeanor & attitude was 5 stars. When I retrieved it in Northridge (CA) I again ran into another great employee – (a young man). Then the asst mgr helped me find a bag for it. Keep up the good work HR.
I went to the Big Lots on Broadway in Knoxville TN on Good Friday for a particular wreath I was looking for and the rack was empty so I went and found an employee named Melody and she went in the stockroom and found a box of the wreaths I wanted. She was very patient and very helpful to satisfy my need. I recommend she should be given a raise because she went beyond her duties on a busy shopping day.
We bought Big Lots standard brown sofa and love seat 3 years ago and we never use it. However, the fake leather look disintegrated and is flaking off after only 3 years of just looking at it in a spare living room. Do not buy!
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The woman who attended me said: the box is damage but the item is in good condition. But arriving at home I noticed that this item is unserviceable. The metal is twisted, the screws were everywhere in the box.
We went to Big Lots to purchase HUNDREDS OF DOLLARS in hurricane supplies for a retirement community. We asked if they could provide any sort of senior citizen discount being that we were paying cash for nearly $1000 worth of supplies. The manager said he wouldn’t even ask unless we spent $10k and stated seniors aren’t on their list of “charities.” Ok. I can take no for an answer. But then he FOLLOWED US TO THE PARKING LOT AND ASKED TO SEE OUR RECEIPT as if he thought we were stealing something. All I can say is WOW. What an **.
Went there to purchase a patio furniture cover. I found the only one in the store and brought it to the front counter. The sales lady was pleasant and said that the price was not what was in the ad. She called the manager to the front and told him that the cover was not ringing up correctly. He checked the entire package and saw the the only difference was the ad stated “heavy duty“. I told him that it was the only one in the store. He then stated “that’s not the right one and that’s the price!” I left the store insulted! I don’t think they need my business anymore!
Literally had this Grander recliner loveseat delivered 40 minutes ago. Sat down to take a nap and it does not go all the way back. Got up and the leg rest doesn’t close ‘cause it’s hitting on something underneath. Called Big Lots on Kent island where I bought it for $800 and they said they couldn’t help me unless I can deliver it back to them which I have no way of doing!
HORRIFIC quality furniture. BUYER BEWARE! DO NOT PURCHASE ANY FURNITURE FROM THESE SCAMMERS! Serta queen went to absolute crap in 2 months. Foundation squeaks and groans and is about to fall apart. We roll in to each other on the mattress and have to climb out of the hole we get stuck in. We now have chronic back pain and have to use the non pillow top side of mattress. Sofa is garbage. Within a few months the cushions were flat. We now sit on wood frame and while thing squeaks and moans with sounds of wood breaking. Same with recliner. THESE SCAMMERS NEED TO HAVE A CLASS ACTION LAWSUIT AGAINST THEM AND BE BANNED FROM SELLING THIS ABSOLUTE CRAP!
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